On The Day appointments
Please note we are not an emergency service. We will do our best to offer on the day appointments for appropriate needs. To request an on the day appointment for today (Monday to Friday) phone us on 01295368022 and please try to telephone as soon as possible after 8.00 am.
When you get in touch, we’ll ask what you need help with. Our reception team will ask you some questions about your condition. They will use this information to choose the most suitable doctor, nurse or health professional to help you.
Please note that the initial appointment with the clinician will be via telephone. If you need to be seen, the clinician will arrange that with you.
Routine appointments
To request a routine appointment please phone us after 10:30 am Monday to Friday or use your NHS account or booking link sent via SMS / email.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – Patient Access
- phone us on 01295368022, 8.00 am to 6.30 pm Monday to Friday.
- reply CANCEL to your appointment reminder text message
Our practice has a strict policy regarding non-attendance of surgery appointments. The clinicians are very busy. If you fail to attend an appointment this is a waste of valuable time as this appointment could have been used for a patient who was in genuine need.
Late Arrivals
Late arrival for an appointment may mean not being seen and being asked to book another appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the surgery before 10.30 am.
It is likely that you will be visited via our home visit team rather than a GP, depending on the needs.
Please only ask for visits if absolutely necessary, as the doctor can see four patients in the surgery in the same time taken to visit one at home. The doctor also has better conditions and facilities for sorting out your problems at the surgery. Lack of transport alone is not a valid reason for requesting a visit.
Telephone Consultations
If you need advice or feel that you need to discuss your symptoms with a clinician please ask the receptionist. We have a number of telephone appointments available each day. The clinician will call you back in due course if they are not immediately available.
All telephone calls are recorded for training and monitoring purposes.
Pharmacy First Consultations
Your GP Surgery or NHS 111 operator may refer you to the common conditions service, or you can self-refer by clicking the link below.
Online Pharmacy Consultation for Common Conditions | Pharmacy2U