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Important Information for Patients Posted on 30 Jul 2020

 We hope the following information covers any questions you may have with regards to the Surgery and how we are operating now, and moving forward. COVID-19 has brought with it many challenges and both staff and patients alike have had to adapt very quickly to the ever-changing guidelines. The support and understanding we have received from most of our patients during this time has been amazing and we are truly grateful. On behalf of the whole team here at Woodlands, thank you and stay safe.


 The “New Normal”


We are still very much being guided by the COVID pandemic, but we are very keen to develop the way in which we operate to enable more efficient and effective accessibility, to fulfil the needs of all our patients and to ensure greater patient satisfaction.


Our goal is to offer a range of safe and appropriate consultation methods (to include telephone, video, e-consultations and face to face). We would actively encourage you all to use ‘e-consult’ system which can be accessed via the home screen on our website at If you have more than one problem, or it is to discuss more than one person, then  please complete a separate  e-consult for each one.


If you wish to book an appointment with a GP, this will still need to be initially via ta GP telephone consultation. The GP will then decide whether you need to be seen in a face to face appointment, or by other means. 

 We are offering direct booking via to appropriate nurse appointments, but please note that there are also still some services that we are currently unable to provide, for safety reasons.

 Any contact with the surgery must be via telephone, email or e-consult. There is no direct access to the surgery, unless you have a pre-booked appointment.

 If you have ANY covid symptoms then we will need to make special arrangements for you to be seen. Please DO NOT attend the surgery if you are feeling unwell and have any symptoms to include the following:

 Do you have a fever?

    1. Do you have a new continuous cough?

    2. Do you have a Loss of / change to sense of smell /taste?

    3. Are you self-isolating because a family member is unwell?

 We still aim to minimise the footfall of patients coming into the surgery, and so far, we have been asking you to wait outside by the fence until you are met by a clinician. We have been very grateful to all of our patients for your co-operation with this system. However, as we become busier through demand increasing and the re-introduction of some routine services, as well as the weather worsening, we recognise that the current system is not sustainable, and we will be allowing patients who have a booked appointment to wait in the waiting room from Tuesday 4th August.


You may be aware that we have recently installed an intercom system at the front right hand side of the surgery door. Please arrive on-time, or only a minute or two early for your appointment, and press the intercom to speak to reception. If you have arrived too early, you will be asked to wait outside and return at your appointment time. If the Clinician is running late, we will also ask you to wait outside / in car as we can only accommodate limited  numbers in the surgery at any point in time and want to minimise any contact time you have with other patients / staff.


Once the receptionist has checked you in, they will allow you to enter the surgery and come into the front porch. Please ensure that you are wearing a face covering, and that you enter the surgery alone (unless you are a parent with child or require a carer).Please do not hold the door open for other patients.


Please remain in the surgery porch, and you will be greeted by a member of the reception team, who will be wearing PPE. They will ask you to apply the hand sanitiser provided, and will then ask you a series of questions. They will also take your temperature with a non-contact thermometer.  If you have any of the covid symptoms, we will need to ask you to step back outside while we take advice from the Clinician re how to proceed.


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